Part-Time Customer Care Associate - 100% Remote Opportunity with Breakthru Beverage Group

Join Our Team: Providing World-Class Customer Service in a Dynamic Call Center Environment

At Breakthru Beverage Group, we're committed to delivering exceptional customer experiences and driving business growth through our leading-edge call center operations. As a Part-Time Customer Care Associate, you'll play a vital role in our success, working remotely to provide top-notch service to our customers and support the sale and marketing of our supplier brands.

About Us: Breakthru Beverage Group

Breakthru Beverage Group is a leading distributor of beverages across the United States, with a rich history and a strong presence in the industry. We're an equal opportunity employer dedicated to fostering a diverse and inclusive work environment. Our company culture values innovation, teamwork, and customer satisfaction, making us an exciting place to build your career.

Job Overview

We're seeking a highly motivated and customer-focused Part-Time Customer Care Associate to join our remote team. As a key member of our customer care team, you'll be responsible for processing incoming orders, resolving customer inquiries, and providing world-class service in a fast-paced, dynamic environment. This is a fantastic opportunity to work with a leading beverage distributor and develop your skills in a remote setting.

Key Responsibilities

• Respond to customer inquiries and enter orders accurately and efficiently in SAP, ensuring sales are captured and customer satisfaction is maintained.
• Resolve customer complaints and issues through the use of multiple customer support tools, including SAP and other business unit contacts.
• Maintain world-class standards by meeting department scorecards and metrics, and continually seeking opportunities to exceed service requirements.
• Build and manage relationships with customers and business unit contacts to provide consultative support and recommendations.
• Identify opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential.
• Suggest alternatives to out-of-stock or limited quantity items and inform customers of available deals to sustain satisfaction.
• Perform other duties as assigned by your supervisor, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or equivalent.
• Basic PC skills using MS Office and other various computer programs.
• Excellent verbal and written communication skills, with the ability to use diplomacy and discretion when interacting with customers.
• Strong customer service skills, with a focus on providing consultative support and resolving issues efficiently.
• The ability to multi-task, work independently, and pay attention to detail in a fast-paced environment.
• Sound judgment and problem-solving skills, with the ability to make decisions and take action as needed.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• A Bachelor's degree in a related field, such as business, marketing, or communications.
• 1-2 years of previous experience in a customer service role, preferably in the consumer products or distribution industry.
• Experience working in a fast-paced, high-volume environment, with a proven track record of meeting targets and achieving results.

What We Offer

As a Part-Time Customer Care Associate with Breakthru Beverage Group, you'll enjoy:

• A competitive hourly rate of $17.50.
• A flexible, part-time schedule: Monday - Thursday, 12:30 - 6:00 PM EST.
• The opportunity to work remotely, with the flexibility to work from home or other remote locations.
• A dynamic and supportive work environment, with opportunities for growth and development.
• A comprehensive benefits package, including opportunities for career advancement and professional growth.

Work Environment and Company Culture

At Breakthru Beverage Group, we're committed to creating a positive and inclusive work environment that values diversity and promotes collaboration. As a remote team member, you'll be part of a dynamic and supportive community that is passionate about delivering exceptional customer experiences.

Career Growth Opportunities

We're dedicated to helping our team members grow and develop their skills, with opportunities for career advancement and professional growth. As a Part-Time Customer Care Associate, you'll have the chance to develop your customer service skills, learn about the beverage industry, and take on new challenges in a dynamic and fast-paced environment.

Ready to Apply?

If you're a motivated and customer-focused individual looking for a part-time opportunity with a leading beverage distributor, we encourage you to apply for this exciting role. As an equal opportunity employer, we're committed to diversity and inclusion, and we welcome applications from qualified candidates.

To be considered for this role, you must reside in one of the following states: Illinois, Maryland, New York, Arizona, Colorado, Connecticut, Delaware, Florida, Minnesota, Nevada, South Carolina, Virginia, Washington D.C., Wisconsin, or Missouri.

Don't miss this opportunity to join our team and start a rewarding career with Breakthru Beverage Group. Apply today and take the first step towards a fulfilling and successful career in customer care!