PCI Associate(Malaysia)
About Selkirk Sport
Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose mission is to fuel Pickleball players’ obsession by creating a premier product ecosystem through a variety of brands.
This not only applies to delivering the foremost in creative excellence through high-performance equipment manufactured in the USA, but also in how Selkirk Sport strives to improve the Pickleball community through grass-roots programs, professional athlete sponsorship, and supporting local non-profits & schools. We look for people who are focused, tech-savvy, fast-paced, problem solvers, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.
We’re looking for a tech-minded, service-hearted Part-time PCI Associate to keep PCI Customer Experience and Digital Operations running smoothly and provide excellent support to our members. This role is perfect for someone who is organized, digitally fluent, and loves helping people feel supported. Pickleball Coaching International (PCI) is the global standard in pickleball coach education.
What You’ll Do
- Customer Support & Hospitality
- Respond to member questions via email (Gmail/Zendesk).
- Walk coaches through common tech issues (YouTube uploads, course access, login resets).
- Communicate clearly with coaches about their certification progress, requirements, and next steps.
- Provide friendly, patient service — especially to those who aren’t tech-savvy.
- Digital Operations & Admin
- Understand and work within PCI’s systems (Memberspace, Online Course Database, Squarespace, Zapier).
- Troubleshoot issues with course access, membership renewals, and submissions.
- Update PCI’s website content (Squarespace) and maintain smooth backend processes.
- Marketing & Media Support
- Post content to PCI’s social media accounts (Instagram, Facebook, LinkedIn).
- Assist with email campaigns (Mailchimp).
- Support digital content creation with simple graphics (Canva) or AI tools.
What You Bring
- Experience with (or willingness to quickly learn):
- Squarespace, Memberspace, Thinkific
- Gmail + Google Workspace
- Zapier (automations)
- YouTube uploads and file management
- Social media platforms (Instagram, Facebook, LinkedIn)
- AI tools (ChatGPT, Canva AI, etc.)
- Clear, professional written communication.
- A genuine customer service mindset: patience, empathy, and professionalism.
- Self-starter attitude — you figure things out rather than waiting to be told.
The Person We’re Looking For
- Tech problem-solver with a customer-first heart.
- Thrives working remotely, independently, and online.
- Comfortable explaining systems and processes in a way that makes sense to others.
- Excited by the idea of supporting a global coaching community.
Why Join Selkirk Sport?
- Lead brand design for the #1 brand in pickleball—an industry on the rise.
- Work on high-impact projects seen by millions.
- Collaborate with a fast-moving, innovative brand design team.
- Enjoy a high-energy work environment where your ideas shape the future of the sport.
- Competitive salary, benefits, and opportunities for growth.