Technical Account Manager

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here – go fearlessly forward with us.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. 

Location: Germany (preferrably Munich or Hamburg)

Your tasks will include:

• Provide input to the writing of proposals and Statements of Work 

• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables 

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 

• Assist with assessment and design of solutions as well as post-installation issues

• Assist with Veeam Software solution implementation effort estimation 

• Create white papers, solutions guides, best practices, custom documentation, etc. 

• Deliver onsite knowledge transfer on Veeam Software solutions

• Document configuration and completed activities 

• Analyse installed environments and guide optimal Veeam Software configurations 

• Facilitate communication between client and Veeam support 

• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 

• Provide input for improvement of process and documentation 

• Overnight business stays to meet company goals and objectives 

What we expect from you: 

• VMware VCP, Microsoft MCSE or equivalent experience 

• Prince 2, ITIL, PMP, or equivalent experience 

• Bachelor’s Degree in technology required (A combination of education and experience will be considered) 

• Hands-on experience with Veeam’s Core products 

• Proven Consulting and Project Management experience 

• Excellent communication, interpersonal and relationship-building skills 

• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V 

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) 

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) 

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 

• Experience with Data Management, Data Protection, Data Analytics 

• Extensive experience with Data Center, Business Continuity and Operating Systems 

• Experience successfully managing multiple simultaneous projects and accounts 

• Working knowledge of Cloud technologies, capabilities, and protocols 

• Business proficient in German and English 

We offer : 

• Modern, energetic working environment 

• Opportunities for professional growth and promotion 

• Salary ranges depending on skills and expertise 

• Flexible working hours 

Please note: If the applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Germany. #LI-JK1

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The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.