PostNet Retail Customer Service Rep.

#130 at 1700 Northside Dr NW A7, Atlanta, GA 30318 Store Hours M-F 9-5, potential Saturday hours (work reporting hours 8:30-5:30) #131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342 Store Hours M-F 9-5 (work reporting hours 8:30-5:30)

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
• Employee Discounts: Employees will receive a discount for purchases made in the Center. Most retail products are available to employees at a discounted price of “cost + 10%”, including printing, shipping, and merchandise (as priced by the vendor shipping software). No discounts will be allowed for already discounted items. (Exceptions may be made at the Owner’s / Manager’s discretion.)

Company Overview The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

WHAT YOU BRING TO THE TABLE

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• A valid driver’s license is required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
• Assists customers with their product and service needs in person, through e-mail, and by phone
• Learns and operates Center equipment, machinery, and software at an expert level
• Assists customers and staff with the operation of in-store printing equipment
• Processes customer sales through the point-of-sale system
• Up-sells cross-sells and actively participates in PostNet marketing and promotional initiatives
• Makes and/or schedules deliveries of products to customers
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures completes tasks, and organizes Virtual Mail
• Assists customers with fingerprinting/I9 procedures

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• May be required to operate a motor vehicle

Compensation: $12.00 - $15.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!