Customer Support Specialist – US Remote Opportunity at blithequark
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of consumers and businesses? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's Customer Support team as a Customer Support Specialist – US Remote. As a key member of our global organization, you will play a vital role in unlocking the power of data to create opportunities for people and businesses around the world.
About blithequark
blithequark is a global data and technology company that powers opportunities for people and businesses worldwide. With a unique combination of data, analytics, and software, we help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. Our mission is to empower individuals and organizations to achieve their goals and make a positive impact on society.
Join a Culture of Innovation and Inclusion
At blithequark, we celebrate our differences and foster a culture of innovation, inclusivity, and collaboration. Our people-first approach has earned us numerous awards, including Great Place to Work in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars). We are committed to creating a workplace where everyone can succeed and bring their whole self to work, regardless of their background, identity, or abilities.
Key Responsibilities
As a Customer Support Specialist – US Remote, you will be responsible for providing top-notch customer service and technical support assistance to our ever-growing population of customers. Your key responsibilities will include:
- Taking inbound calls to assist with credit-related memberships, services, and product offerings, and advocating for solutions that will help consumers improve their creditworthiness.
- Helping consumers understand credit bureau processes and educating them on appropriate steps to request corrections.
- Receiving customer requests for assistance, identifying support needed, and either helping or forwarding requests to the appropriate functional area.
- Handling escalated customer issues.
Qualifications
To succeed in this role, you will need:
- A high school diploma or GED.
- At least one year of customer service experience.
- The ability to work remotely with high-speed internet service (minimum 25 mbps download/ 5 mbps upload).
- Experience interpreting and responding to customer requests and the ability to put yourself in the mind of the customer.
- Comfort using a computer to perform operations.
- The ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
- Flexibility to work in a remote, hybrid, or in-office environment, with a requirement to be a US resident living within 45-60 minutes of our Allen, TX office.
Benefits and Perks
As a valued member of our team, you will enjoy:
- A $1,500 performance bonus, paid out after completing 90 and 180 days of employment.
- Core benefits, including full medical, dental, vision, and matching 401K.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
- A culture that celebrates your uniqueness and fosters growth, development, and well-being.
Why Join blithequark?
At blithequark, we are committed to creating a workplace where everyone can succeed and make a meaningful impact.
We offer
- A dynamic and fast-paced environment where no two days are ever the same.
- Opportunities for growth and development, with training and support to help you succeed.
- A culture of innovation, inclusivity, and collaboration.
- A workplace that celebrates your uniqueness and fosters well-being.
- A chance to make a positive impact on the lives of consumers and businesses worldwide.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a meaningful impact, we invite you to apply for this exciting opportunity. Please submit your application through our careers site, and we will be in touch to discuss your qualifications and experience.
Equal Opportunity Employer
blithequark is an equal opportunity and affirmative action employer. We are committed to creating a workplace where everyone can succeed and bring their whole self to work, regardless of their background, identity, or abilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
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