Lead Content Developer, Customer Trust Content Manager at blithequark

Are you a content connoisseur with a passion for crafting compelling, clear, and concise content that resonates with diverse audiences? Do you thrive in fast-paced environments where creativity meets precision? If you're a seasoned content developer with a knack for storytelling and a flair for process documentation, we invite you to join blithequark's Customer Trust Content Management (CTCM) team as a Lead Content Developer.

A Day in the Life

As a Lead Content Developer, you will be the driving force behind creating and editing process documents, strategic communications, and customer-facing content that sets the tone for blithequark's global operations. With a keen eye for detail and a talent for distilling complex information into accessible language, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for blithequark's customers. Our style guide will serve as your trusted companion, guiding you in documenting operational processes and crafting messaging that resonates with a global audience. You will be the owner of the investigator and customer experience, working closely with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. Your self-motivation and ability to look around corners for ways to improve the reader experience will be invaluable in this role. As a Lead Content Developer, you will be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape. In addition to working on content projects, you will also contribute to team-level goals and initiatives, working on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team.

About The Team

The CTCM team at blithequark supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. Our global team is based in the US, UK, Costa Rica, Ireland, and India, and we are passionate about creating content that resonates with diverse audiences.

Basic Qualifications

To succeed as a Lead Content Developer, you will need to possess the following qualifications:

• Experience managing complex content projects, with a proven track record of delivering high-quality content in a fast-paced environment.
• Mastery of verbal and written English communications, with a strong editorial background and exceptional proofreading and content creation skills.
• Strong content strategy and information architecture skills, with the ability to prioritize and manage multiple stakeholder relationships and needs.
• Demonstrated success at learning and explaining business processes, with good judgment and effective communication.
• Ability to solve problems and work without close direction in ambiguous environments, with a strong attention to detail and organizational skills.
• Ability to troubleshoot and report issues via the appropriate channels, with a willingness to learn and adapt to new tools and technologies.

Preferred Qualifications

While not required, the following qualifications would be highly desirable:

• 3+ years of experience managing content projects of medium or high complexity, with a proven track record of delivering high-quality content in a fast-paced environment.
• Experience working as part of a global team, with a strong understanding of cultural nuances and diverse communication styles.
• Experience in a multi-language publishing environment, including translation memories, terminology databases, and content creation for translation and localization.
• Experience with HTML, XML, DITA, or content management systems (CMS), with a strong understanding of content architecture and information design.
• Bachelor's degree in a related field, such as communications, English, or journalism.
• Experience with, or exposure to, CTPS Operations or business processes for blithequark customers.

Our Inclusive Culture

At blithequark, we believe in creating an inclusive culture that empowers our employees to deliver the best results for our customers. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and supportive of all employees. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

Join Our Team

If you are a motivated and creative content developer with a passion for storytelling and a flair for process documentation, we invite you to join our team at blithequark. As a Lead Content Developer, you will have the opportunity to work on complex content projects, contribute to team-level goals and initiatives, and develop your skills and expertise in a fast-paced and dynamic environment. Apply now to join our team and be a part of creating content that resonates with diverse audiences.

How to Apply

To apply for this role, please visit our website and submit your application. We look forward to reviewing your application and learning more about your qualifications and experience. Apply to this job Apply for this job