Catholic Market CSM, Enterprise

About the position The Customer Success Manager, Enterprise Catholic at Pushpay plays a key role in building and fostering relationships with our key Catholic Diocese and Parishes to foster a long term partnership. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. Additionally, you will proactively build and grow relationships with senior staff and executive contacts of these strategic customers. The customer satisfaction you foster will help you retain our customers. Named as one of BuiltIn ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 ' Best Places to Work for Women' by Best Companies Group.

Responsibilities

• Revenue Retention: You will have targets and goals that ensure our customers stay customers.
• Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
• Upsell: We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features.
• High Customer Activities: You will have the opportunity to work with 100’s of customers and with that comes a responsibility to make large volumes of calls and emails.
• Pushpay Product Training and Assistance: You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption.
• Prolonged periods of sitting at a desk and working on a computer.

Requirements

• Proven track record with quota/ target attainment.
• Ability to build relationships with large account sets.
• Ability to build relationships with key executives, senior management and decision makers both internally and with your customers.
• Managed large, strategic accounts in prior roles with parent child account experience.
• High degree of business acumen and influence in the industry.
• Proficient with Microsoft Office Suite, Tableau, Salesforce, Outreach, GSuite, or similar software.
• Bachelor’s Degree or additional equivalent years of experience.
• Experienced. You have at least 4 years of customer success, account management or renewal management experience.
• You’ve used and have working knowledge of Salesforce.com or a similar CRM system.
• Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.
• Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.
• Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.
• Business Minded. You understand the value of being the CEO of your book of business to lead independently and provide regular updates to leadership on your influence and outcomes that yield results.
• Technology Focused. 5 years of SaaS experience and ability to absorb product knowledge quickly.
• Project Management. Ability to deliver results on parent child account relationships driving mutual and separate agendas with strategy.
• Must be able to lift up to 15 pounds at times.

Nice-to-haves

• Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.

Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employee
• 50% employer-paid premiums for Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid company holidays
• Starting PTO is 15 days, increases with tenure and seniority.
• Paid parental and adoption leave

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