Bilingual Member Support Specialist
Advertising Specialty Institute (ASI) is the largest global provider of technology B2B services for the promotional products industry. The Bilingual Member Support Specialist will support ASI's suppliers and distributors, helping them to build their businesses effectively while meeting productivity and performance goals.
Responsibilities
- Responding timely and accurately to incoming telephone calls chats and email inquiries
- Resolving questions related to invoices, statements, payments, cancellations, account changes and general information
- Providing members with guidance and recommendations to help them build their business faster and profitably
- Handling escalated and complex member issues and resolving as many as possible before referring the issues to a Senior Member Support Specialist or a Manager
- Recording and updating detailed tracking and inquiry notes in the appropriate databases
- Meeting individual and department productivity, performance, and quality goals
- Participating in training sessions, workshops, and meetings to learn about products, services, releases, and technical support issues
- Helping and explaining the benefits of ASI membership after identifying up-sell and new business opportunities
Skills
- High School or equivalent
- Bilingual (Spanish/English)
- Demonstrates customer focus
- Friendly and professional demeanor and phone skills
- Effective oral and written communication skills
- Accurate data entry skills (typing 40 wpm)
- An intermediate level of experience with MS Word and Excel
- An intermediate level of experience with the internet; ability to navigate in a windows-based environment
- Call center experience preferred
Benefits
- Medical, Dental, and Vision coverage, available on day one of employment.
- Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
- 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
- Free Health and Wellness programs.
- Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
- Day one 401(k) with company match.
- Paid holidays, floating days, and paid time off (PTO).
- Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.
Company Overview