Client Records Support

Lookout Housing and Health Society is dedicated to providing housing and support services to adults in need. The Client Records Support Worker will manage client records, perform IT support functions, and ensure the accuracy of data while orienting staff and volunteers.

Responsibilities

• Perform a variety of word processing duties such as inputting client information, maintaining relevant registers, updating manuals, and preparing reports
• Provide support related to hardware, software, application programs, and basic network communications
• Check client records for accuracy, completeness, and correctness
• Process corrections, update information and changes, code and abstract client records for required information
• Perform qualitative and quantitative data analyses
• Orient staff to record management requirements
• This position provides remote support to other programs, including the occasional requirement to be on site at other locations
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Skills

• Minimum Grade 12 plus one (1) year of recent related experience; or an equivalent combination of education, training and experience; or other qualifications determined to be reasonable and relevant to the level of work
• Must have current Occupational First Aid Level 1 Certificate
• Ability to work independently and in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Ability to install, upgrade, operate, troubleshoot, and maintain computer equipment and software applications, including knowledge of practices and procedures
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance; Vulnerable Sector
• Crisis Intervention Skills Training an asset

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