Registered Financial Customer Service Professional - April 2026

Empower is committed to transforming financial lives and fostering a welcoming and inclusive work environment. The Registered Financial Customer Service Professional will handle incoming inquiries regarding retirement plans, assist customers with financial transactions, and provide information in compliance with regulations.

Responsibilities

• Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions
• Process financial transactions upon request of callers
• Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level
• Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level
• Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
• Overtime may be required based on business need

Skills

• Associate degree in business or related field preferred
• With no degree, an additional one to two years directly related experience is required
• 1 year of customer service experience, preferably in a financial service-related field
• FINRA Series 6 and Series 63 required
• FINRA fingerprinting required
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT
• Candidates must live within a commutable distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

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