Senior Backend Engineer(AWS & Amazon Connect)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a highly skilled Senior Software Engineer with deep expertise in Backend Development, AWS and Amazon Connect to design, build, and optimize cloud-native applications. This role requires strong proficiency in backend engineering, distributed systems, and AWS cloud services while collaborating closely with cross-functional engineering, DevOps, and product teams. The Senior Software Engineer will contribute to the architecture, development, deployment, and maintenance of backend systems, ensuring scalability, performance, and security across production environments.

Responsibilities

• Design, develop, and maintain RESTful APIs and microservices using Python
• Architect secure, scalable, and high-performance backend applications
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB
• Write clean, efficient, testable code following best practices for performance, maintainability, and security
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM
• Implement and maintain CI/CD pipelines using GitHub Actions, GitLab CI, or AWS CodePipeline
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and similar AWS tools
• Collaborate on infrastructure automation using CloudFormation, Terraform, or similar IaC tools
• Support Amazon Connect setups including contact flows, routing profiles, and queue configurations
• Integrate Connect solutions with AWS services like Lex, Polly, and Lambda
• Assist in migration projects from legacy contact center platforms to Amazon Connect
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs

Qualifications

• 7+ years of proven experience in backend development and cloud-based application engineering.
• 5+ years of experience with Java, Python, Node.js or C# Development.
• 1+ years of experience with Amazon Connect
• Deep experience designing and implementing RESTful APIs and microservices.
• Hands-on experience with SQL and NoSQL databases.
• Strong understanding of authentication, authorization, and security best practices.
• Extensive experience with AWS services including EC2, Lambda, S3, IAM, RDS, DynamoDB, and VPC.
• Proficiency in CI/CD pipeline setup and maintenance.
• Experience with CloudFormation, Terraform, or Ansible for infrastructure as code.
• Understanding of networking and cloud security best practices.
• Knowledge of telephony concepts, SIP trunking, and Amazon Connect integrations.
• Experience with Amazon Connect APIs, SDKs, reporting, analytics, and call-flow troubleshooting.

Nice to have:

• Advanced experience configuring Amazon Connect contact centers, routing, queues, and complex contact flows.
• Basic proficiency in frontend development (JavaScript, HTML5, CSS3).
• Familiarity with React, Angular, or Vue.js frameworks.
• Understanding of responsive UI/UX design principles.
• AWS certifications (Cloud Practitioner, Developer Associate, Solutions Architect Associate).

We offer

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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