Experienced Live Chat Specialist – Compassionate Customer Support Representative
At arenaflex, we're dedicated to providing exceptional customer service and support to individuals and families in need. As a Live Chat Specialist, you'll play a vital role in helping us achieve this mission by delivering compassionate and accurate information to our clients. If you're passionate about serving others and making a positive impact, we invite you to join our team and embark on a rewarding career journey.
About arenaflex
arenaflex is a family-owned organization with a rich history of providing quality residential services since 1986. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the community. As a Live Chat Specialist, you'll be part of a dynamic team that values empathy, understanding, and professionalism.
Key Responsibilities
As a Live Chat Specialist, your primary responsibilities will include:
- Responding to inbound calls and inquiries in a timely and professional manner
- Addressing customer concerns and providing accurate information on various issues, including benefits and services offered by arenaflex
- Resetting Personal Identification for callers unable to self-serve in the Interactive Voice Response system
- Gathering information, researching, and resolving inquiries, while documenting customer calls
- Reading and interpreting documents on file to provide accurate information
- Retaining a large amount of information and staying alert and responsive to customer needs
- Escalating calls professionally and communicating options for resolution in a timely manner
- Reviewing customer needs and informing them of services and resources available to them
Qualifications and Requirements
To succeed in this role, you'll need:
- A High School diploma or GED
- Bilingual skills are a plus, but not required
- Computer literacy and ability to use multiple programs
- Typing speed of at least 25 WPM
- Ability to successfully complete a background check
- Weekend and holiday availability may be required
Preferred Qualifications
* Experience working with individuals with disabilities is preferred, but not required
- Entry-level position with a willingness to learn and grow
Benefits and Perks
As a Live Chat Specialist at arenaflex, you can expect:
- A competitive hourly rate of $16.50
- Bi-weekly pay
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- Full benefits package, including:
+ Paid time off and paid vacation + BCBSIL Health and Dental benefits, including free Vision insurance + 401k with employer match
Work Environment and Culture
At arenaflex, we value a positive and employee-friendly culture. Our team is dedicated to providing exceptional customer service and support, and we're committed to creating a work environment that's inclusive, respectful, and supportive. As a Live Chat Specialist, you'll have the opportunity to work in a dynamic and fast-paced environment, where you'll be encouraged to grow and develop your skills.
How to Apply
If you're passionate about serving others and making a positive impact, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now!
Interviews Available Immediately
Don't miss this opportunity to make a difference in the lives of others. Apply today and join our team at arenaflex. Apply for this job