Experienced Customer Experience Agent - Remote Part-Time Position
About arenaflex
Imagine having 30 unique restaurants at your fingertips, delivering world-class cuisine to your doorstep in under 30 minutes. That's what our customers experience every day. At arenaflex, we're on a mission to make gourmet food accessible to everyone, regardless of where they live. We're a vertically integrated food technology startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs, including some of the industry's most prominent leaders in technology, culinary arts, and logistics. We're growing rapidly and looking for pioneers to join us in revolutionizing the way people eat with our innovative "Fast-Fine" concept.
About the Role
As a Customer Experience Agent at arenaflex, you'll play a critical role in delivering exceptional customer service and driving business growth. You'll be responsible for managing daily operations, ensuring a safe and healthy environment for our customers and team members, and providing an unparalleled customer experience. With your leadership skills and passion for customer satisfaction, you'll create a unique and memorable experience for our customers, setting us apart from the competition.
Key Responsibilities
* Manage daily operations to achieve results, prioritize food safety and team member safety, and provide exceptional customer service.
- Lead, engage, and motivate a team of restaurant staff working varied shifts, as well as support administrative personnel.
- Recruit, onboard, and train top talent for your restaurant.
- Manage P&L to meet operational goals and stay within budget.
- Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes.
- Demonstrate effective floor management by optimizing staff deployment to achieve maximum efficiency.
- Address performance issues promptly and respectfully through training, coaching, and conflict resolution.
- Drive restaurant sales and service efficiency by resolving operational obstacles.
- Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing compliance with product life and dating guidelines.
Food Safety and Team Member Safety
* Prioritize team member safety through clear communication and leading by example.
- Maintain consistent compliance with safety and food protection standards.
Providing Exceptional Customer Service
* Ensure all team members provide exceptional customer service.
- Supervise team performance from a customer perspective and recognize outstanding performance.
- Plan daily work to meet commercial needs and provide exceptional customer service.
Requirements
* At least three years of experience as a General Manager or similar leadership role in a high-volume quick-service restaurant (QSR) or full-service restaurant.
- Demonstrated ability to manage and develop effective teams of over 15 members per shift.
- Experience in restaurant operations management, including food waste and cost reports, labor reports, and profit and loss statements.
- Ability to consider multiple variables to find the best solution to a problem.
- Strong leadership and motivation skills in a fast-paced environment.
- Attention to detail and a strong drive for efficiency and precision.
- Demonstrated professionalism and adherence to policies and procedures.
- Effective verbal and written communication skills.
- Strong team player.
Essential Qualifications
* Must be 21 years old and legally authorized to work in the United States.
- Must be able to lift 50 pounds.
- Must be able to stand for a full shift while working.
- Must have open availability, including nighttime and weekend shifts.
- Must have a current Food Handler Certification.
Benefits
* Medical, dental, and vision insurance
- 100% employer-paid life insurance
- 401(k) retirement plan
- Employer match for Health Savings Account (HSA)
- Opportunities for learning and development to advance your career
- Employee stock
- Employee discounts
Note: Some of our benefits vary by state and depend on the number of hours you work.
Equal Employment Opportunity
At arenaflex, we believe that to build the best team, we must hire using an objective lens. We're committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we don't discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, let us know how we can make your interview process work better for you. Apply Job! Apply for this job