Customer Success Manager (OSINT/PAI), Public Sector

Tadaweb is a pioneering technology company with roots in Luxembourg and a growing global presence, with offices in the United States, United Kingdom and France. For over 13 years, we’ve been on a mission to make the world a safer place by empowering analysts with the tools they need to access the right information at the right time. Our cutting-edge SaaS platform revolutionizes PAI and OSINT investigations, making them faster, smarter, and more effective, all while adhering to the highest ethical standards by relying solely on publicly available information and supporting our clients’ policies. Renowned for our “nothing is impossible” ethos, we prioritize trust, transparency, and innovation in everything we do. About the Job: Tadaweb is hiring a Customer Success Manager for its growing US business. This is an individual contributor, mid-career, client-facing role in support of US public sector clients based in the United States and abroad who utilize Tadaweb’s SaaS platform to make their online PAI (Publicly Available Information) investigations more effective and efficient. This role is remote and may require up to 25% to 33% travel within the US and abroad for customer engagements, conferences, and other industry events. This role will also require collaboration with internal stakeholders located across multiple time zones. Scope of Work:

• At the conclusion of training, you will be an expert on the Tadaweb platform.
• You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success.
• You will train and mentor customers on our platform to deliver maximum value on open-source data collection and analysis.
• You will help customers to solve complex problems that lack clear answers and you will envision, execute and supervise solutions that leverage people, products and processes.
• You will act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team.
• You will research, explore, and help implement new technologies to help our customers.
• You will be heavily involved in both pre-sales and post-sales Go To Market motions.

Our Ideal Candidate:

• 4–7+ years of experience in Customer Success, Account Management, or another customer-facing role, ideally within SaaS or tech, with a focus on Dept of War/Defense or government customers
• Experienced with collection of PAI, production of OSINT, internet investigations, or professional online research.
• Excited by technology and how it can be a catalyst for change.
• Comfortable preparing and delivering product demonstrations, training workshops and customer briefs.
• Familiar with Customer Success best practices and challenges at the individual contributor level.
• Interested in both international current affairs and information technology advancements.
• Follows an ethical, legal, and transparent approach to data collection.
• Willingness to obtain and maintain a United States security clearance for this role
• Prioritizing candidates who reside in Seattle, WA or other major cities in the Pacific Time Zone

We Also Love:

• Experience as an analyst working with all-source or open-source content in support of public sector, law enforcement, or corporate security objectives.
• Exposure to social network analysis, and knowledge of clear, deep and dark web investigation.
• Experience with streamlining investigative workflows by using bespoke tools, programming languages like Python, or automations you created.
• Enthusiasm for client-facing work including presentations, training, business/operations management, and troubleshooting.
• Ability to explain complex and time-sensitive issues to users in a simple manner.
• Experience collaborating with multiple teams at an early stage startup.
• Experience collaborating with multiple teams located across multiple time zones.
• Experience with data analytics, or data and network analysis.

Our Offer:

• The opportunity to join a growing tech company
• Competitive compensation, bonus, and equity package. (Final job title and compensation package will be determined based on the candidate’s experience and level of seniority)
• Competitive healthcare, 401(k), PTO, and wellness benefits.
• The chance to join a human-focused company that genuinely cares about its employees and core values.
• A mission-focused role that has a direct impact on global security by enabling our customers to be more effective and efficient.

Our Culture:

• Our company culture is driven by the core values of family first, nothing is impossible, and work hard, play harder.
• We provide a healthy and positive culture that cares about employee wellbeing by creating a great workplace and investing in our employees’ learning and development.

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