Field Service Technician I - Staten Island Area
Canon USA is a leader in technology, solutions, and services, actively seeking a Field Service Technician to deliver exceptional service and maintenance for Canon-supported products. The role involves ensuring customer satisfaction through efficient maintenance and reporting serviceability issues to management.
Responsibilities
- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned
- Showcasing strong customer communication and satisfaction skills
- Maintaining the performance of assigned machines
- Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets
Skills
- Hold a High School diploma or equivalent experience required
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
- Ability to travel (valid driver's license and acceptable driving record necessary)
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- And much more.
Company Overview