[Remote] Call Center Customer Service

Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a Call Center Customer Service for a Contract job with a client in New York, NY. The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy while managing orders and resolving customer issues.

Responsibilities

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolving product or service issues with empathy, accuracy, and urgency
• Documenting customer interactions and updating account information in internal systems
• Following communication scripts and standard procedures while offering personalized solutions
• Collaborating with team members and other departments to ensure a seamless customer experience

Skills

• High school diploma or equivalent
• Minimum of 1 year experience in a customer service or call center environment
• Strong verbal and written communication skills in English
• Proven ability to handle high call volumes with professionalism and efficiency
• Excellent problem-solving skills and ability to think quickly under pressure
• Comfortable using CRM systems, call center software, and digital communication tools
• Typing speed of at least 40 WPM with strong attention to detail
• Ability to work flexible hours, including evenings and weekends if required
• Associate or bachelor's degree preferred

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay

Company Overview