Patient Relations Analyst
CVS Health is the nation’s leading health solutions company dedicated to transforming health care. The Patient Relations Analyst at Oak Street Health will educate patients about Medicare programs and help them navigate insurance options to improve access to care and retention.
Responsibilities
- Assist patients with navigating Medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
- Serve as internal resource in the clinic on insurance questions for providers and staff
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
- Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
- Manage the welcome visit and orientation process for new Oak Street Health patients
- Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
- Support the clinic management team on operational activities as needed, including scheduling and billing
- Provide exceptional customer service
- Foster patient engagement through the design and execution of events, including center tours
- Other duties as assigned
Skills
- Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc
- US work authorization
- Someone who embodies being “Oaky”
- Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
- Experience with helping patients or customers understand their insurance coverage
- A passion for working with others to create an unmatched patient experiences
- A problem-solving orientation and a flexible and positive attitude
- Sales background preferred
- Experience with and a supportive attitude toward our patient population of older adults
- CRM experience a plus
- Bachelor degree preferred, or equivalent experience
- Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Benefits
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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