Service Desk Specialist

Consumers Credit Union (CCU) is adding two Service Desk Specialists to the Tech department. This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment. As a Service Desk Specialist, you will be responsible for providing first-level support and primary Service Desk assistance to employees.

Responsibilities

• Install, support, and manage hardware, software, and network components to maintain a stable computing environment
• Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications
• Support and maintain devices such as scanners, receipt printers, check printers, and document printers
• Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training
• Document system changes in the intranet, service desk ticketing system
• Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards
• Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability
• Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate

Skills

• Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi
• Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable
• Critical thinking and problem-solving skills
• A self-starter with the ability to work independently
• Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:15PM, Rotating Saturdays: 8 AM - 2 PM
• Associates Degree or completion of specialized tech courses
• 3+ years of work experience in PC usage, hardware/software support or related
• 1+ years of experience if you have basic knowledge of providing Level 1 support

Benefits

• Medical (High Deductible, HMO and PPO)
• Dental
• Vision
• Spending accounts
• Short-term disability
• Long-term disability
• Life insurance
• 401(k) savings plan
• Pension plan

Company Overview