Experienced Full Stack Contact Center Agent – Customer Service Representative (Remote)

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch healthcare services. As a key member of our dynamic team, you'll have the opportunity to work from the comfort of your home while making a meaningful impact in the lives of our customers. We're seeking a highly skilled and motivated Contact Center Agent to join our team, providing top-notch customer service and support to our members and providers.

About arenaflex

arenaflex is a leading healthcare organization committed to providing quality services and innovative solutions to our customers. With a strong focus on customer satisfaction and employee well-being, we strive to create a positive and inclusive work environment that fosters growth and development. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

Job Summary

As a Contact Center Agent, you'll be responsible for providing exceptional customer service and support to our members and providers through phone interactions. You'll work closely with various departments to address concerns, resolve issues, and provide information on our insurance coverage and products. This is a fantastic opportunity to grow your career in a fast-paced and metric-driven environment, with opportunities for advancement and professional development.

Key Responsibilities

* Interact with customers by phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by arenaflex

• Transfer calls from members and providers to the appropriate department
• Follow-up on inquiries and complaints that have not been resolved
• Interact with customers to provide information in response to inquiries about products and services
• Perform research on billing inquiries and claims to provide payments and refunds
• Act as a liaison between various departments to address concerns
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Research member/provider billing and claims issues
• Research payment and refund issues
• Handle and resolve customer complaints
• Ability to navigate through automated information systems to analyze the caller's situation
• Ability to perform in a fast-paced, changing environment
• Speaks in a way the customer can understand
• Serves as liaison between the customer and various departments
• Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.)
• May be required to work some overtime as the business requires
• May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change
• Demonstrates the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better

Minimum Qualifications

* High School Diploma or GED

• Work experience in a face-to-face or call center environment
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to arenaflex customers
• Work experience using a corporate email system
• Experience navigating through system applications on a desktop computer or laptop
• Adapt to a fast-paced and ever-changing environment
• Flexibility to work evening and weekends due to business needs

Preferred Qualifications

* HIGHLY Preferred - Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish

• Healthcare industry work experience
• Call Center experience in a metrics-driven environment
• Previous healthcare work experience interacting with members and/or providers

Compensation and Benefits

As a Contact Center Agent at arenaflex, you'll receive a competitive salary and benefits package, including:

• Competitive salary range: $39,208 - $52,000 (Greater New York City Area) or $34,091 - $49,920 (All Other Locations)
• Comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs
• Life insurance
• 401(k) contributions
• Opportunities for career growth and professional development

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Contact Center Agent, you'll have opportunities to advance your career in various areas, including:

• Performance support
• Senior Agent roles
• People leader roles
• Business analytics
• Workforce effectiveness
• Other areas

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our culture is built on the principles of inclusivity, respect, and open communication. We strive to create a positive and inclusive work environment that fosters growth and development.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

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Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job