[Remote] Financial Counselor
Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Financial Counselor is responsible for identifying and collecting outstanding patient balances while discussing financial opportunities with patients and collaborating with various internal stakeholders.
Responsibilities
- Understands and stay informed of the latest billing guidelines for Medicare, Medicaid, MCOs, commercial insurance and self-pay, along with collections rules and guidelines
- Monitor unpaid balances and work with patients to help them understand amounts owed, insurance balances, payment plan options and collect payments accordingly
- Handles escalated or complex patient accounts issues and discharges resolution
- Identify trends and work with the Team leaders to address the root cause
- Complete daily, weekly and monthly reports and conduct analysis where needed
- Maintain highest confidentiality; adheres to all HIPAA guidelines and regulations
- Regular and predictable attendance is required
- All other duties as assigned
Skills
- 1-year of face-to-face or over-the-phone customer service in healthcare
- 1-year of billing experience
- Knowledge of CPT and ICD-10 coding
- Knowledgeable of billing and coding regulatory guidelines
- Ability to communicate effectively with all stakeholders
- Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs
Benefits
- 3 Weeks PTO + 8.5 days of additional sick time + 8 paid holidays
- Paid parental leave
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- 401k
- $50 monthly Remote Work Stipend
Company Overview