Senior HR Consultant, EOR; Operations Remote; Serbia

Position: Senior HR Consultant, EOR (Fixed Term Contract) Operations Remote (Serbia) Senior HR Consultant, EOR (Fixed Term Contract) About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses. What is an Employer of Record (EOR)? An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate. As a Senior HR Consultant, you will play a critical role in launching our Employer of Record (EOR) services in Serbia. This temporary position is designed to support our team during the critical pre- and post-launch phases, ensuring a smooth setup of HR processes, compliance, and knowledge transfer to an existing HR Advisor. You will oversee HR operations for Serbia, develop compliance-driven policies and workflows, and act as the subject matter expert on local employment regulations. A key aspect of this role is training the HR Advisor who will take over responsibilities after your contract ends, ensuring long-term success for our EOR services in Serbia. This is an exciting opportunity to be at the forefront of our expansion into Serbia, directly influencing the success of our EOR service offering!

Key Responsibilities

• Policy and Procedure Development :

Draft and implement compliance-driven policies and detailed standard operating procedures (SOPs) for leave management, performance management, investigations, claims, terminations, unemployment benefits, workers’ compensation, and grievance investigations.

• Employee Relations and Risk Mitigation :

Handle complex employee relations issues, including leave management, terminations, and other matters posing regulatory risks.

• Workflow and System Setup :

Collaborate with product, engineering, and compliance teams to configure and test workflows for hiring, onboarding, transitions, terminations, and statutory benefits.

• Client- and Employee-Focused Support :

Respond to client and employee inquiries, develop programs and resources (e.g., help center articles, HR policies, etc.), and ensure the delivery of accurate, efficient HR services.

• Knowledge Transfer and Training :

Train and coach internal HR Advisors on country-specific requirements to ensure continuity and compliance.

• Process Optimization :

Design scalable, efficient processes that enhance the professionalization and delivery of HR services.

• Knowledge Transfer :

Train and coach an HR Advisor on country-specific requirements to ensure a seamless handoff at the end of the contract. Required Skills and Qualifications

• 8+ years of experience in Serbia HR advisory or consulting services, or an internal HR role in a fast-paced organization.
• 8+ years of experience managing payroll administration in Serbia.
• Deep knowledge of local labor laws, employment regulations, and cultural nuances in Serbia.
• Expertise in managing employee claims related to unemployment benefits, disability/leave benefits, workers’ compensation, and grievances.
• Demonstrated proficiency as a super-user of HRIS platforms.
• Strong project management and…

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