Experienced Customer Marketing Analyst – Senior Care Solutions & Operations

At arenaflex, we're dedicated to empowering caregivers and their senior loved ones by providing personalized solutions and expert guidance. As the nation's largest senior care advisory service, we're committed to fostering a culture of diversity, equity, and inclusion. Our employees live by our core values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

We're seeking an experienced Customer Marketing Analyst to join our Marketing team at arenaflex. As a key member of our team, you'll be responsible for driving B2C and B2B marketing programs, ensuring families remain engaged with their advisor and a wealth of resources as they search for the right senior care solution for their loved ones. You'll work closely with our Manager, Customer Marketing Analytics to monitor performance, report on customer experience, and drive operations.

Key Responsibilities

* Customer Journey: Orchestrate best-in-class follow-up experiences for families working with arenaflex via customer marketing channels (Email, SMS, and Phone).

• Performance Monitoring: Oversee daily customer marketing metrics (delivery, open, click-through, response, and opt-out rates) across programs and channels (Email, SMS, and Phone).
• Reporting: Build and distribute timely and accurate reporting for customer marketing programs, gathering and analyzing reporting inputs, including call listening and marketing/sales data.
• Customer Experience Audits: Regularly review and own updates to arenaflex customer journeys, documenting and sharing insights and recommendations.
• Operations Support: Own process documentation and continuous process improvement through the use of automation and technology tools, reviewing, researching, and acting on escalations from sales teams and community customers.

Qualifications

* Required Skills and Competencies: + Highly organized, with the ability to manage a high volume of operational, analytical, and administrative tasks. + Demonstrated success in root cause analysis and process improvement. + Excellent judgment with the ability to make independent decisions in line with arenaflex's mission and values. + Experience building reports and working with software tools, including Excel, Tableau, Google Suite, and Gong (Call Listening), a plus.

• Communication:

+ Excellent, organized communication. + Experience working with internal sales teams a plus. + Focus on delivering accurate reporting, actionable insights, and driving continuous process improvement.

• Education:

+ Bachelor's degree. + 1-2 years of experience in a marketing or operations function a plus.

What We Offer

* Base Salary: $70k - $80k base.

• Bonus: 10% Management Bonus.
• Benefits:

+ 401(k) plus match. + Dental insurance. + Health insurance. + Vision Insurance. + Paid Time Off.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. We're passionate about making a difference in the lives of caregivers and their senior loved ones, and we're looking for talented individuals to join our team.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer marketing and operations, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Job! Note: All applications will be kept confidential according to EEO guidelines. arenaflex uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Apply for this job