Associate Client Relations Specialist
SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. The Associate Client Relations Specialist will support Alternative Investment clients, manage daily requests, and ensure compliance with service expectations.
Responsibilities
- Support Alternative Investment clients and provide backup coverage when other team members are out
- Ownership of the daily client requests via email
- Staying compliant the AWD queues and turnaround times
- Reviewing and completing JIRA Ticket requests for daily requests received
- Research and resolve any system issues reported by customers
- Identify and execute opportunities for process improvement
- Build and maintain documentation of Service Intake Team deliverables
Skills
- Bachelor's degree or equivalent experience
- Must have some experience in financial services, banking, reconciliation, accounting etc
- Excel proficiency
- Ability to communicate clearly and effectively, both verbally and in writing
- Attention to detail and ability to trace problems to their source and see resolution through to completion
- Successful colleagues are self-motivated, take ownership of issues, recommend solutions, and appropriately apply relevant procedures
- Must be willing to work on site at least 6 days/month and the hours of 8 AM – 5 PM Central Time
Benefits
- 401k Matching Program
- Professional Development Reimbursement
- Flexible Personal/Vacation Time Off
- Sick Leave
- Paid Holidays
- Medical
- Dental
- Vision
- Employee Assistance Program
- Parental Leave
- Discounts on fitness clubs, travel and more!
Company Overview
Company H1B Sponsorship