[Remote] Travel Claims & Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is a leading insurance wholesaler and program manager with a commitment to exceptional customer service. The Travel Claims & Customer Service Representative serves as the first point of contact for claims, processing them in accordance with policies and ensuring a seamless experience for claimants and callers.

Responsibilities

• Independently process travel claims in accordance with associated policies
• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
• Consistently meet established performance standards, including quantity and quality claims processing standards
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Ability to function independently within established guidelines
• Maintain HIPAA compliance

Skills

• Independently process travel claims in accordance with associated policies
• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
• Consistently meet established performance standards, including quantity and quality claims processing standards
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Ability to function independently within established guidelines
• Maintain HIPAA compliance
• Effective time management skills
• Excellent interpersonal, verbal, and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment

Company Overview