Annuities & Life Call Center Support - US
Job Description:
Essential Job Functions
- Responsible for providing excellent customer service to multiple accounts in an inbound call center relating to service of annuity and/or life insurance policies
- Collaborate with other operations departments to resolve customer issues
- Assist in process improvement projects and data analysis
- Support the team in identifying process bottlenecks and maintaining quality standards
- Ensure compliance with established quality and procedural guidelines.
- Contribute to updating and documenting process procedures
- Responsible for meeting performance targets and quality standards
- Participate in training and development programs
Mandatory Qualifications
- High school diploma is mandatory and will be required to provide
- 1+ years of relevant work experience in an inbound call center is mandatory (this position is a call center)
- Proven customer service experience is mandatory
- Annuities and Insurance experience are mandatory
- Efficiency with managing policies
- Great multi-tasking skills between different systems
- Excellent communication and typing skills are required
Other Qualifications
- Bachelor’s degree in a relevant field or equivalent combination of education and experience is a plus
- Experience with AWD, Cyberlife, or other workflow applications is a plus
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast of industry knowledge and technology
Work Environment:
- Home office environment. We will provide the equipment
- Preferred schedule: M-F 8am to 5pm CST
- This position is fully remote only within the United States
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
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