Principal Portfolio Manager | Distribution

As a Principal Portfolio Manager you will oversee the success of a portfolio of ERP implementation projects, ensuring high client satisfaction, optimizing implementation time to value, and mitigating portfolio risks. You will be responsible for providing leadership and guidance to both clients, customer C-Suite / Executives and Epicor Program/Project Managers, leading customer escalations, and monitoring and reporting on project KPIs to ensure alignment with business goals. If you thrive in a fast-paced, customer-facing environment and are passionate about driving results through collaboration and strategic oversight—this is the role for you. What you will be doing: Act as the primary liaison for Professional Services, conducting regular meetings to maintain client relationships and scope service offerings Lead successful ERP implementation projects as the primary sponsor, collaborating across Epicor teams and functions to ensure positive outcomes Support Project Managers in strategic planning, risk mitigation, and best practices to deliver projects on time and within budget Participate in and lead Project Kickoff, Planning, Milestone, and Steering Team meetings both remotely and on-site Address escalated client concerns from inception to resolution, ensuring high levels of client satisfaction Compile and review project health metrics, overseeing strategic decisions related to project margin and resource allocation Assist Sales with client references, pre-sales presentations, and service planning while identifying and managing project risks What you will likely bring: 8+ years of extensive enterprise-level project management experience with demonstrated success and knowledge, including 3+ years of Distribution industry experience Bachelor's degree or equivalent experience Experience in ERP software implementation required Willingness to travel up to 50% and occasionally work at client sites What Could Set You Apart: PPM Certification Strong organizational, project sponsorship, and time management skills with a customer-centric, results-oriented approach Excellent communication, interpersonal, and presentation skills with the ability to manage expectations and build relationships with senior stakeholders Analytical skills to diagnose customer problems and recommend improvements, with effective collaboration across teams #LI-TO1 #LI-REMOTE About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $120,000 USD Maximum: $204,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Tola Olagbaju At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. 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