Experienced Worklife Customer Support Associate - Employee Assistance Program (Mon-Fri 9:00AM-6:00PM PST)
Join arenaflex, a leading healthcare company, in transforming the way we deliver care and making a meaningful impact on people's lives. At arenaflex, we're committed to bringing our heart to every moment of your health, and we're looking for a dedicated and compassionate Worklife Customer Support Associate to join our team. As a Worklife Customer Support Associate - Employee Assistance Program (EAP), you'll play a vital role in coordinating Worklife, employee assistance, and management consultant resources to support our organizational objectives.
About arenaflex
arenaflex is a healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Role Overview
Schedule: Monday-Friday 9:00AM-6:00PM PST As a Worklife Customer Support Associate - EAP, you'll execute both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. You'll follow area protocols, standards, and policies to provide effective and timely support, answering calls, understanding call purpose, completing research to identify potential providers and resources, and entering member information into the appropriate system to initiate the case. You'll also respond to member inquiries about services, requests, and resources for life skills, maintaining accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
Key Responsibilities
* Execute routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision
- Follow area protocols, standards, and policies to provide effective and timely support
- Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case
- Respond to member inquiries about services, requests, and resources for life skills
- Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements
Essential Qualifications
* Must reside in the State of California
- Minimum of 3 years of customer service type roles
- Working knowledge of problem solving and decision making skills
Preferred Qualifications
* Continuous years of work experience
- Call center experience preferred
Education
* High School Diploma or GED
Compensation and Benefits
The typical pay range for this role is: $18.50 - $38.82. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a arenaflex bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and education assistance. Our employees have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop new skills and competencies.
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Closing Date
The application window for this opening will close on: 12/19/2024. Don't miss this opportunity to join arenaflex and make a difference in the lives of our customers and colleagues. Apply today! Apply for this job