Financial Services Analyst; Group Underwriting

Position: Financial Services Analyst (Group Benefits Underwriting)

Overview

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, Nationwide Financial could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Financial Services Analyst is part of the Group Benefits Underwriting team and is responsible for the data entry and evaluation of new employer groups and new enrollees to the Self-Funded product. The duties will include:

• Enter new group enrollment data to online system and appropriate worksheets
• Evaluate group enrollment materials for completeness
• Analyze new business quote/proposal for accuracy
• Analyze broker appointments
• Evaluate eligibility and enrollment requirements of new enrollees to employer group plan
• Evaluate employer changes
• Work collaboratively with sales offices and underwriters to meet company objectives
• Build and maintain relationships with internal partners to improve agent satisfaction
• Accept new functions as assigned

Qualifications

• Prior Underwriting Technician experience
• Knowledge of the health insurance market
• Demonstrates strong ability to work independently and to adjust schedule to meet service standards
• Proven ability to remain focused in a fast paced environment
• Ability to work collaboratively with sales staff and department staff
• Proficient use of Microsoft Office applications (Excel and Access)
• Proficient use of computer systems
• Demonstrates professional phone etiquette and interpersonal skills
• Strong written and verbal communication skills

This role is open to on-site, hybrid, or fully remote work. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description

Summary Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As an Analyst, you'll provide prompt, efficient service for assigned product and/or service center internal and external customers. You will coordinate communication between contract holders, producers and internal Nationwide departments. We’ll count on you to review forms and files submitted by members or partners to ensure accurate entry into record keeping systems.

Key Responsibilities

• Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information.
• Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements.
• Provides extraordinary care to customers through workflow management and meeting all required service level agreements. Proactively seeks opportunities to improve processes and the member experience through lean methodologies.
• Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
• Researches, reviews and analyzes errors and determines best course of action for a workable solution. Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action.
• Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution. Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly registered representative.
• Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs. Requests additional information when necessary.
• Compiles management information such as contract and sold case activity as needed by internal management.
• Maintains communications with…

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