Experienced Remote Customer Lending Representative - Sales
Join arenaflex, a leading digital commerce company, as we revolutionize the mortgage industry with a digital-first approach. As a Remote Customer Lending Representative - Sales, you will be at the forefront of our sales force, providing exceptional customer service and building rapport with prospective customers. If you thrive in a fast-paced environment and are passionate about delivering outstanding results, this is the opportunity for you!
About arenaflex
arenaflex is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch, arenaflex has transformed the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second-largest non-bank retail mortgage lender, arenaflex enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions.
Responsibilities
As a Remote Customer Lending Representative - Sales, you will be responsible for:
- Handling 200-300 calls per day on an outbound dialer, providing exceptional customer service and building rapport with prospective customers
- Verifying information submitted by the consumer through an online inquiry
- Identifying customer's goals and objectives
- Sending quality lead transfers to our Loan Officers who are licensed and able to continue the conversation
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Staying up-to-date with industry trends and regulatory requirements to provide accurate information to customers
Requirements
To succeed in this role, you will need:
- 2+ years of Customer Service and/or Sales experience, with a proven track record of delivering exceptional results
- 2+ years of outbound Call Center Experience, with a strong understanding of high-volume phone calls and various rebuttals
- Exceptional verbal, written, and interpersonal communication skills, with the ability to build rapport quickly with customers
- Proficient Computer and Data Entry Skills, with the ability to navigate multiple systems and software
- High School Degree or equivalent, with a Bachelor's degree preferred
- Bilingual skills a plus, with the ability to communicate effectively with customers from diverse backgrounds
Why Work for arenaflex?
* Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
- Work with other passionate, purposeful, and customer-centric people who share your values
- Extensive internal growth and professional development opportunities, including tuition reimbursement
- Comprehensive benefits package, including Medical/Dental/Vision, to support your physical and mental well-being
- Generous paid time off for both exempt and non-exempt positions, to help you recharge and refocus
- Wellness program to support both mental and physical health, with access to resources and tools to help you thrive
Compensation and Benefits
* Base hourly rate: $17/hour
- Monthly bonus incentive: earn additional income based on your performance and contributions to the team
- Comprehensive benefits package, including Medical/Dental/Vision, to support your physical and mental well-being
- Generous paid time off for both exempt and non-exempt positions, to help you recharge and refocus
- Wellness program to support both mental and physical health, with access to resources and tools to help you thrive
Equal Opportunity Employer
arenaflex is an equal opportunity employer and values diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
If you are passionate about delivering exceptional customer service and building rapport with prospective customers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Now! Apply for this job