Trade Support Services Operations Lead Full Sta...

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position will be working remote from Florida.

Position Summary:

We are seeking a talented Full Stack Developer that will integrate a selected group of engineers, developers and business analysts that focus in three areas within the Global Contact Centers. These areas include building tools and processes to facilitate daily operations across multiple organizational levels, creating solutions that enable stakeholders to make data-driven business decisions, and integrating new technologies into our existing portfolio. Experience with large datasets, data warehouses, and data science projects is essential.

Essential Duties and Responsibilities:

• Architectural Leadership: Lead the architectural strategy and design of existing and future systems and solutions proposed by our team or requested by stakeholders.
• Solution Design: Architect and assist in the development and resourcing of software solutions for global contact centers. Solutions may include new web tools, ETLs, reporting, API design, middleware for systems integration or[HD1] [HD2] [AM3] data science projects.
• Cross-functional Collaboration: Participate in business or cross-functional team discussions about potential solutions for specific needs, assisting the team in building an actionable plan.
• Documentation: Create and maintain architectural documentation, including design diagrams, technical specifications, and support guidelines.
• Standards and Procedures: Help design development standards and procedures, and architect solutions to promote code reuse.
• Code Reviews: Conduct code reviews and provide feedback to ensure adherence to architectural standards and best practices.
• Stakeholder Communication: Present architectural solutions and strategies to both technical and non-technical stakeholders, communicating effectively.
• Data Handling: Manage and optimize large datasets and integrate large data warehouse solutions to support data science projects and analytics initiatives.

Qualifications, Knowledge, and Skills:

• 5+ years as a Software Architect and 5+ years as a software developer or data engineer.
• Bachelor’s degree in computer science, Computer Engineering, or a related field.
• Demonstrable experience as a Software Architect.
• Deep knowledge of software development methodologies, design patterns, and best practices.
• Experience with relational databases, preferably Oracle, and large data warehouses.
• Experience with unstructured and semi-structured data such as JSON, XML, NoSQL and graph data structures.
• Experience with Databricks is a significant plus.
• Understanding of REST API architecture.
• Experience in multiple programming languages such as PHP, HD6, Python, JavaScript and pySpark.
• Proven track record in handling large datasets and managing data science projects.
• Excellent communication skills with the ability to influence engineers, peers, and senior stakeholders towards consensus decisions.
• A collaborative, team-oriented approach with a strong analytical mindset

We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in . We’ll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.