Subscription Services Operations Specialist

About the position Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform. Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics. Are you ready for a role where your work directly shapes how we deliver world-class Subscription Services to leading manufacturers around the world? At Aras, we’re looking for a data-driven, process-minded Analyst to help us optimize tools, streamline operations, and drive efficiency across our subscriber services. What You’ll Do: Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions. Collaborate with talented teams across the business, making a real impact on our goals and customer experience. Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service. Drive process improvements and help implement new workflows that boost efficiency and reduce errors.

Responsibilities

• Enterprise Tool Administration & Integrations – responsible for managing and optimizing business platforms used to support and enable Aras Subscription Services teams. Partnering with IT and Sales Operations may be required at times to support integration between Aras business systems and other 3rd party technologies.
• Reporting & Data Analytics – develop and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on revenue performance and subscription services consumption. Perform ongoing data quality checks, reconcile discrepancies across systems, and ensure reporting accuracy. Provide ad hoc analysis and recurring reports to support Subscription Services team priorities and decision‑making.
• Subscriber Operations – monitor and support the customer journey, including onboarding, renewals, and cancellations. Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their journey. Track, maintain, and report on key performance indicators such as churn rate, customer lifetime value, and subscriber health score to support retention, forecasting, and continuous improvement efforts.
• Process Improvement – document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error. Recommend and support implementation of process improvements that increase operational efficiency and accuracy. Leverage automation, AI, and enabling tools (e.g., Copilot agents) to reduce manual work and improve consistency. Partner with Operations, Customer Support, and Services teams to streamline day‑to‑day service delivery and support scalable execution.

Requirements

• BA/BS degree in Computer Science, Information Technology, or comparable field
• Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL
• Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform
• Experience designing, building, and deploying agents using Microsoft Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases.
• Languages: English (Fluent – written and verbal)

Nice-to-haves

• Experience in the administration and maintenance of Totango, Gainsight, other Customer Success platforms or CRM comparable tool like Salesforce
• Experience with integration tools such as Workato or MuleSoft

Benefits

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
• A 401(k) plan with company match to help you invest in your future.
• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.

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