Sr. Manager, Digital Strategy & Business Operations (Hybrid - Seattle, WA)

About the position Nordstrom is seeking a Sr. Manager, Digital Strategy & Business Operations to serve as a strategic business partner and force multiplier to the President of Digital. This role acts as a trusted thought-partner to leadership, ensuring the President's priorities translate into clear direction and the most critical initiatives maintain momentum . This senior leadership position will contribute to Nordstrom's digital vision and strategy and enable the Digital and Customer Experience organizations to achieve their strategic objectives by driving operational excellence, facilitating cross-functional alignment, and ensuring flawless execution of enterprise-wide initiatives. Reporting directly to the President of Digital this role will serve as a reliable advisor and organizational catalyst - translating vision into action, removing barriers, and ensuring the digital and CX teams operate with clarity, efficiency, and impact. A day in the life… Strategic Planning & Execution Support : Partner with the President of Digital to refine and maintain strategic roadmaps that align with business rhythms and organizational priorities. Translate high-level vision into actionable plans with clear milestones, owners, and success metrics. Proactively monitor progress across initiatives, identify roadblocks early, and facilitate solutions that keep teams on track. Organizational Effectiveness & Operations : Drive operational excellence by establishing planning disciplines, governance frameworks, and meeting effectiveness standards across digital and CX functions. Own the cadence and structure of leadership meetings, business reviews, and cross-functional forums. Assess current decision-making processes and recommend improvements that increase speed and clarity. Cross-Functional Coordination & Alignment : Serve as the central coordination point for complex, cross-functional initiatives spanning digital, customer experience, merchandising, marketing, store operations, and technology. Facilitate alignment across diverse stakeholders, ensuring clear communication, accountability, and follow-through. Break down organizational silos and drive collaboration that accelerates execution and maximizes impact. Change Leadership & Transformation Enablement : Help prepare the organization for ongoing transformation in how digital and customer experience teams operate . Identify opportunities to drive effective change management and build organizational capabilities. Navigate ambiguity with professionalism and discretion, proposing workable solutions to challenging problems. Business Performance Management & Analytics: Partner with Finance and Analytics teams to establish KPIs , tracking mechanisms, and reporting frameworks for digital and customer experience performance. Support the preparation and execution of business reviews including monthly performance reviews, quarterly business updates, and board presentations. Provide data-driven insights that inform decision-making and drive continuous improvement. Executive Communications & Stakeholder Management : Lead the preparation of executive communications, board presentations, and leadership updates on behalf of the President of Digital. Synthesize complex information into clear, compelling narratives. Manage stakeholder engagement and ensure consistent messaging across the organization. Represent digital and CX leadership in cross-functional executive forums as needed. Project & Initiative Management : Support and manage key strategic initiatives, providing thought leadership and ensuring successful delivery. Drive complex projects that require coordination across multiple functions and stakeholders. Establish project governance, track progress, manage dependencies, and escalate issues appropriately. Ensure projects deliver on time, on budget, and with expected impact.

Responsibilities

• Strategic Planning & Execution Support : Partner with the President of Digital to refine and maintain strategic roadmaps that align with business rhythms and organizational priorities.
• Translate high-level vision into actionable plans with clear milestones, owners, and success metrics.
• Proactively monitor progress across initiatives, identify roadblocks early, and facilitate solutions that keep teams on track.
• Organizational Effectiveness & Operations : Drive operational excellence by establishing planning disciplines, governance frameworks, and meeting effectiveness standards across digital and CX functions.
• Own the cadence and structure of leadership meetings, business reviews, and cross-functional forums.
• Assess current decision-making processes and recommend improvements that increase speed and clarity.
• Cross-Functional Coordination & Alignment : Serve as the central coordination point for complex, cross-functional initiatives spanning digital, customer experience, merchandising, marketing, store operations, and technology.
• Facilitate alignment across diverse stakeholders, ensuring clear communication, accountability, and follow-through.
• Break down organizational silos and drive collaboration that accelerates execution and maximizes impact.
• Change Leadership & Transformation Enablement : Help prepare the organization for ongoing transformation in how digital and customer experience teams operate .
• Identify opportunities to drive effective change management and build organizational capabilities.
• Navigate ambiguity with professionalism and discretion, proposing workable solutions to challenging problems.
• Business Performance Management & Analytics: Partner with Finance and Analytics teams to establish KPIs , tracking mechanisms, and reporting frameworks for digital and customer experience performance.
• Support the preparation and execution of business reviews including monthly performance reviews, quarterly business updates, and board presentations.
• Provide data-driven insights that inform decision-making and drive continuous improvement.
• Executive Communications & Stakeholder Management : Lead the preparation of executive communications, board presentations, and leadership updates on behalf of the President of Digital.
• Synthesize complex information into clear, compelling narratives.
• Manage stakeholder engagement and ensure consistent messaging across the organization.
• Represent digital and CX leadership in cross-functional executive forums as needed.
• Project & Initiative Management : Support and manage key strategic initiatives, providing thought leadership and ensuring successful delivery.
• Drive complex projects that require coordination across multiple functions and stakeholders.
• Establish project governance, track progress, manage dependencies, and escalate issues appropriately.
• Ensure projects deliver on time, on budget, and with expected impact.

Requirements

• Bachelor's degree in Business Administration , or related field ; MBA strongly preferred
• 8+ years of progressive experience in chief of staff, business operations, management consulting, or strategic planning roles
• 5+ years of experience working directly with C-suite executives and senior leadership teams in technology or digital
• Proven track record managing complex, cross-functional initiatives in large organizations
• Strong business acumen with ability to understand digital, customer experience, and retail operations
• Exceptional organizational skills with ability to manage multiple priorities simultaneously
• Experience building and implementing operational frameworks, processes, and governance structures
• Familiarity with digital product development, customer experience, and omnichannel retail

Nice-to-haves

• Background in management consulting ( e.g., McKinsey, Bain, BCG) or corporate strategy a plus

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k
• medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays

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