OCM Analyst - OTC

RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking an OCM Analyst - OTC. Responsibilities:

• Manage training project trackers: update status, flag risks, and escalate issues
• Handle logistics for testing prep sessions (SIT and UAT) (invite management, attendance tracking, distributing materials)
• Coordinate Train-the-Trainer (TTT) sessions, including scheduling, supporting facilitators, and capturing feedback
• Prepare LMS and distribution workflows; manage participant readiness and training sign-ups
• Support scheduling and delivery logistics for both NA and Field training waves
• Route training materials for SME review, consolidate feedback, and maintain version control
• Partner with Learning Developer to upload, test, and maintain ClickLearn modules, job aids, and other resources
• Support persona and scenario development for training environments
• Ensure alignment of training content with updated SOPs, policies, and system processes
• Track completion of training milestones and report progress to Training Lead
• Provide weekly status updates and maintain clear documentation of risks/issues
• Monitor training delivery effectiveness (attendance, completion, survey response rates) and support reporting
• Support logistics for post-go-live hypercare activities
• Send and track SIT roundtable invites, capture feedback in roundtables, and analyze notes
• Update training progress tracker weekly and escalate issues
• Consolidate SME feedback on draft training modules
• Coordinate logistics for NA Train-the-Trainer session
• Manage Field training session scheduling and attendance tracking

REQUIREMENTS:

• Strong organizational and project coordination skills
• Experience managing logistics (scheduling, communications, attendance tracking)
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
• Prior experience in training logistics, instructional design, curriculum development, or change management
• Strong written and verbal communication skills
• Comfort working in fast-paced, large-scale project environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Apply tot his job Apply To this Job