Manager, Performance & Development (Association Management)

Description Who We Are Tracing our history back to 1920, EJF Real Estate Services has been a family-owned and family-operated business for over 30 years, specializing in community association management and real estate sales across the Washington, DC metropolitan area. Today, we are the largest DC-based property management firm, proudly serving hundreds of clients throughout the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service help communities thrive. Want to join us? Who We Are The Manager, Performance & Development is responsible for advancing the performance, consistency, and professional growth of the Community Management team. This position provides strategic oversight, day-to-day coaching, and structured professional development to ensure Community Managers operate at a high standard and are prepared to manage increasing complexity and responsibility. Serving as a senior resource and mentor, this role bridges leadership vision and frontline execution—developing talent, reinforcing industry best practices, and driving continuous improvement across the Community Management function.

Requirements

Mentor Oversight & Coaching

• Provide hands-on guidance and performance oversight for Community Managers
• Serve as a senior escalation point for complex operational and client-related matters, providing guidance and support to ensure effective resolution
• Partner with the Associate Director on performance management, succession planning, and team capacity
• Model best-in-class community management practices and professional standards
• Ensure clear and effective communication of information to Community Managers, emphasizing the importance of tasks and the necessity of accurate execution

Training & Professional Development

• Design, implement, and continuously refine training programs
• Deliver individualized coaching and mentoring to support skill development, confidence, and accountability
• Build leadership capability within the Community Management team
• Promote ongoing education, credentialing, and career progression

Standards, Consistency & Process Improvement

• Establish and enforce consistent management standards, workflows, and service expectations
• Identify systemic challenges and recommend process improvements
• Ensure Community Managers are aligned with organizational values, compliance requirements, and service benchmarks
• Partner cross-functionally to improve operational efficiency and client outcomes
• Reinforce accountability to operational standards, service expectations, and client outcomes

Strategic Collaboration & Reporting

• Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities
• Provide regular insights on team performance, training effectiveness, and operational risks
• Support data-driven decision-making related to staffing, training investment, and service delivery
• Conduct quarterly conversations focused on development, alignment, and continuous improvement for all Community Managers
• Assess strengths and areas for development and implement strategies to support growth and improvement

Qualifications

• 5+ years in community association or property management
• Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
• Proven success coaching, mentoring, and developing professionals and teams
• Strong operational judgment with the ability to manage complexity and competing priorities
• Excellent communication, coaching, and relationship-building skills
• Experience designing or leading training and development initiatives preferred
• Ability to assess performance trends and implement improvement strategies

What We Offer

• Comprehensive medical, dental, and vision insurance
• Employer-paid life and disability insurance
• 401(k) with 4% company match and immediate vesting
• Flexible PTO + 13 paid holidays
• Annual professional development stipend
• And much more!

EJF Real Estate Services is an equal opportunity employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require assistance during the application process, please contact us at [email protected]. Apply tot his job Apply To this Job