[Remote] Servicing Travel Advisor III, Chase Travel

Note: The job is a remote job and is open to candidates in USA. JPMorganChase is a leading financial services firm dedicated to helping individuals and small businesses achieve their financial goals. The Chase Travel Advisor III role involves supporting hotel suppliers and managing customer interactions to ensure a seamless travel experience, while also resolving issues and optimizing costs.

Responsibilities

• Acts as a liaison between the hotel and the customer
• Understands Chase Travel program requirements
• Demonstrates proficiency with the HSG Email Tool (KANA)
• Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profits
• Attends staff and training meetings to stay updated on travel industry trends and office procedures
• Consistently meets established Key Performance Objectives
• Maintains accurate logs to ensure precise productivity measurement
• Achieves team metrics and KPIs
• Remains compliant with all Chase Travel eLearning requirements

Skills

• Demonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirements
• Must have knowledge of SABRE CRS
• Exhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skills
• Possesses comprehensive knowledge of Chase Travel programs, products, and procedures
• Requires a minimum of one year of Chase Travel CORE experience
• Demonstrates advanced proficiency in using multiple screens in an online environment
• Shows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking tools
• Strong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalities
• Excellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekends
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essential

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Company Overview

Company H1B Sponsorship