[Remote] Service Contract Associate

Note: The job is a remote job and is open to candidates in USA. Zurich North America is hiring multiple Service Contract Associates to join their Vehicle Service Contract team. The role involves investigating and resolving low complexity mechanical breakdown claims while providing customer-centric service.

Responsibilities

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims
• Determine applicable contractual coverage and most appropriate replacement/repair solution
• Work to have a timely resolution to claims by negotiating costs and labor hours associated
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols

Skills

• High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area OR
• Bachelor's Degree and 1 or more years of experience in the Automotive Repair area OR
• Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
• Customer service experience
• Experience with Microsoft Office
• Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
• Strong communication and negotiation skills
• Ability to multi-task
• Organization and time management skills
• Experience with collaboration and working across work groups
• ASE

Benefits

• Short-term incentive bonus eligibility set at 5%
• Competitive pay and comprehensive benefits for employees and their families

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