Senior Community Manager (Remote, Europe)

Learning is the only human superpower. It’s a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage. LearnWorlds’ vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives, and cultivating a brighter, more resilient future for everyone. Our mission is to stand out as the ultimate adaptable e-learning solution, tailored to meet the diverse, advanced and intricate business models of contemporary organizations. We are committed to delivering unmatched flexibility in our offerings, ensuring that businesses, individuals, and communities can effortlessly embrace knowledge empowerment as a cornerstone of their growth and success. The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. Today, LearnWorlds has c.12,000 customers in more than 150 countries and our team is fully remote. However, we also offer the option of working from the office for those who want to mix things up. We have offices in Athens, Crete, and Limassol.

Role Purpose

LearnWorlds is looking for a Senior Community Manager to build and scale our customer community as a core part of the Customer Experience.

Our customers are already highly engaged — through organic communities, live accelerators, and well-attended product webinars. This role is about bringing structure, strategy, and scale to that energy, turning it into a community program that improves customer outcomes and drives retention, adoption, and long-term growth.

You’ll sit within the Customer Training team within the Customer Experience organization, working closely with Customer Success and Support, and partnering across Product, Product Marketing, Marketing & Brand, and Leadership.

What You’ll Do

• Design and evolve LearnWorlds’ customer community strategy and operating model
• Develop a scalable content engine for the community, turning customer questions, wins, and insights into high-impact programming and educational content.
• Build community programs that support onboarding, adoption, and peer learning
• Own the day-to-day operations of LearnWorlds’ customer community spaces, ensuring consistent content, engagement, moderation, and a high-quality member experience.
• Organize community experiences across diverse customer segments and roles
• Partner cross-functionally to surface customer insights, support product feedback, and amplify customer stories
• Identify and nurture champions, advocates, and ecosystem contributors
• Measure community impact on health, NRR, product adoption, time-to-value, and support efficiency

Requirements

• 4–7+ years of experience building or scaling customer communities in SaaS, EdTech, or complex B2B environments
• Proven ability to tie community initiatives to customer and business outcomes
• Strong collaborator with experience working across CS, Product, Marketing, and Leadership
• Comfortable assessing, prioritizing, and building programs in evolving environments
• Experience with managing and engaging a diverse audience of entrepreneurs through large enterprise contacts. Bonus: Personal experience with teaching, coaching, and/or entrepreneurship
• Demonstrated familiarity with community tools (ex: Circles, Discord, Slack) & standards
• Strong storytelling instincts with experience producing customer-led content (case studies, testimonials, video snippets).
• Camera-first and confident facilitator, able to host live webinars, community AMAs, interviews, and customer spotlights that build trust and participation.
• Hands-on content creator with a passion for developing engaging assets that drive conversation (video snippets, posts, recaps, mini trainings)
• Personal experience with teaching, coaching, and/or entrepreneurship
• Curiosity and experience in exploring the landscape of evolving AI tools to support engagement analysis, trends identification, or customer insights; experience using or experimenting with AI tools to scale community or advocacy programs is a plus.

Benefits

• Private life and health insurance plan
• Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
• Your personal annual training budget
• An annual home office allowance to set up your personal space
• Company laptop
• 23 days of paid time off
• 3 early summer Fridays in July and August
• Access to AI tools at work
• A free LearnWorlds School to build and sell your own courses
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats (see the video of our latest retreat).