Case Manager - Repatriation Services - Chicago, IL

Summary: The Workforce Group, a LEMOINE company, is seeking an experienced Case Managers supporting the Administration for Children and Families (ACF), Office of Human Services Emergency Preparedness and Response (OHSEPR) under the U.S. Repatriation Case Management and Financial Support Services Program. Case Managers will provide direct support ensuring safe reception, service coordination, and access to critical resources.

As part of the ACF/OHSEPR Repatriation Case Management and Financial Support Services Program, this position may require travel and is contingent on contract award, with salary subject to change.

Location: Remote with occasional travel, must be local to Chicago, IL

Duties and Responsibilities:

• Provide end-to-end case management support, including intake, needs assessment, service coordination, and case closure in accordance with OHSEPR policy.
• Meet repatriates at ports of entry or final destinations (as directed), ensuring safe reception and transition to temporary housing, medical, or other support services.
• Coordinate with federal, state, and local partners, as well as community service providers, to connect repatriates with appropriate resources (housing, food, medical care, transportation, etc.).
• Support complex cases involving vulnerable populations such as unaccompanied minors, individuals with medical or mental health needs, or other at-risk groups.
• Document case management activities, assessments, and referrals in OHSEPR’s case management system within established timelines.
• Monitor client progress during the 90-day temporary assistance period, conducting regular outreach and providing updates to OHSEPR.
• Prepare case notes, reports, and correspondence that are clear, concise, accurate, and compliant with program requirements.
• Participate in ongoing training, program improvement initiatives, and quality assurance activities.
• Adhere to confidentiality, HIPAA, and federal data security standards.
• Perform other job-related duties as assigned.

• Experience providing direct client services and conducting needs assessments.
• Knowledge of social service resources and referral processes.
• Familiarity with federally funded programs such as TANF, SNAP, Medicaid, and Vocational Rehabilitation Services preferred.
• Strong interviewing, documentation, and case reporting skills required.
• Ability to work effectively with diverse and vulnerable populations is required.
• Proficiency in case management databases (e.g., Homeless Management Information System) or ability to learn within 30 days.
• Knowledge of Section 508 compliance and experience preparing accessible documentation preferred.
• Proficiency in MS Word, Excel, PowerPoint, and Teams.
• Bilingual or multilingual skills (Spanish and other common languages) are highly preferred.

ABOUT US

The Workforce Group a LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.