Experienced Bilingual Customer Service Representative – Web & Phone Support
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to delivering an unparalleled experience for our customers. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Milwaukee, WI.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, serving a wide range of industries. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner for businesses of all sizes.
Job Summary
As a Bilingual Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences through phone, email, and chat support. You'll be the face of arenaflex, providing legendary service to our customers and helping them navigate our website and online ordering system. If you're passionate about customer service, bilingual, and eager to grow your career, we want to hear from you!
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat to resolve their queries and concerns
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert by learning about our products, pricing, and shipping options
- Collaborate with colleagues to achieve team goals and objectives
- Participate in ongoing training and development to improve customer service skills and product knowledge
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
- Bilingual (English / Spanish) - fluent in both verbal and written forms
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs to reward your hard work and dedication
- Paid holidays and generous paid time off to recharge and relax
- Tuition Assistance Program that covers professional continuing education to help you grow your skills and knowledge
- Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow their careers and achieve their goals. We offer a range of training and development programs to help you develop your skills and knowledge, including:
- Ongoing training and development to improve customer service skills and product knowledge
- Opportunities for career advancement and professional growth
- Mentorship programs to help you navigate your career and achieve your goals
- Recognition and rewards for outstanding performance and contributions to the team
Work Environment
Our Milwaukee, WI location offers a dynamic and supportive work environment, with:
- State-of-the-art call center technology and equipment
- Collaborative and inclusive team culture
- Opportunities for growth and development
- Recognition and rewards for outstanding performance and contributions to the team
Compensation and Perks
* Competitive hourly rate: $23 - $28 per hour
- Opportunities for bonuses and incentives
- Comprehensive benefits package, including health insurance and 401(k) with employer match
- Employee Perks, including café, fitness center, and walking paths
How to Apply
If you're passionate about customer service, bilingual, and eager to grow your career, we want to hear from you! Apply now to become a part of our team at arenaflex. Apply for this job