Experienced Bilingual Customer Service Representative – Web & Cloud Application Support
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a Bilingual Customer Service Representative, you'll be at the forefront of this mission, delivering an unparalleled experience to our customers. If you're passionate about providing legendary service, have a knack for problem-solving, and are fluent in both English and Spanish, we want to hear from you!
About arenaflex
arenaflex is a family-owned company that has been a leading distributor of shipping, industrial, and packaging materials for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible experience. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
Job Summary
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with team members to resolve customer issues and provide legendary service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Culture
* Our Texas Branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
- We're a dynamic and fast-paced work environment that's always growing and evolving
- Our company culture is built on the values of teamwork, innovation, and customer satisfaction
- We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled
Career Growth Opportunities and Learning Benefits
* We're committed to providing our employees with the tools and resources they need to succeed
- Our Tuition Assistance Program covers professional continuing education
- We offer multiple bonus programs and opportunities for career growth and advancement
- Our company culture is built on the values of teamwork, innovation, and customer satisfaction
Compensation and Perks
* Pay from $25 to $29 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
How to Apply
If you're passionate about providing legendary service, have a knack for problem-solving, and are fluent in both English and Spanish, we want to hear from you! Apply now and join our team of dedicated professionals who are committed to delivering an unparalleled experience to our customers.
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