Experienced Customer Service Representative and Dispatcher – Miramar Beach, FL at arenaflex

At arenaflex, we pride ourselves on being a trusted name in the field of heating and air conditioning installation, maintenance, and repair, with over 200 locations throughout the United States and Canada. Our team of qualified experts is dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process. We are now seeking an experienced Customer Service Representative and Dispatcher to join our team in Miramar Beach, Florida. As a Customer Service Representative & Dispatcher, you will be a key member of our team and represent arenaflex on support calls. You will be responsible for handling service requests and customer complaints, exemplifying our code of values by showing respect and courtesy to all customers and employees. You will be self-motivated, energetic, and enjoy helping people, driven to provide the highest level of customer service and satisfaction, and able to effectively manage a variety of situations on a day-to-day basis.

About arenaflex

arenaflex is a leading provider of heating and air conditioning installation, maintenance, and repair services. We are committed to delivering exceptional customer service and satisfaction, and we are proud of our reputation for putting clients first and getting the job done right the first time, every time. Our team of experts is dedicated to living our code of values of Respect, Integrity, and Customer Focus, and we are passionate about providing the highest level of service to our customers.

Key Responsibilities

As a Customer Service Representative and Dispatcher, your key responsibilities will include:

• Receiving incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Performing marketing and sales functions to sell additional work and earn business
• Completing work orders, returning customer calls, and responding to customer complaints
• Maintaining office services by organizing office operations and procedures, preparing and reviewing purchase orders
• Performing other duties as needed, which may include cross-training in related positions

Job Requirements

To be successful in this role, you will need:

• Minimum two years of administrative experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus
• This is NOT A REMOTE JOB

Benefits

We offer a comprehensive benefits package, which varies by location. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• Retirement plan
• Paid time off
• Opportunities for career growth and development

Work Environment and Company Culture

We are proud of our work environment and company culture at arenaflex. Our team is dedicated to living our code of values of Respect, Integrity, and Customer Focus, and we are passionate about providing the highest level of service to our customers. We are a team-oriented company that values collaboration, innovation, and continuous improvement.

Career Growth Opportunities and Learning Benefits

We are committed to providing our employees with opportunities for career growth and development. We offer a range of training programs and professional development opportunities, including:

• On-the-job training
• Classroom training
• Online training
• Mentorship programs
• Leadership development programs

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, which varies by location. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• Retirement plan
• Paid time off
• Opportunities for career growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Apply Now

To apply for this role, please click on the link below: Apply for this job We are actively interviewing for this position, and we look forward to hearing from you! Apply for this job