Office Specialist II - Customer Service

The State of Utah is hiring an Office Specialist II for their Driver License Customer Service team. This role involves providing customer service in a call center environment, assisting the public with inquiries, and ensuring quality service delivery.

Responsibilities

• Provide customer service in a call center environment by responding to inbound phone calls
• Interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public
• Assist with questions which will range from very basic to very complex, including information about products and services the division provides
• Have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures
• Handle customer complaints and offer suitable solutions
• Provide the public and others with information and assistance to complete forms and applications

Skills

• Customer service
• Handling confidential and sensitive information
• Speaking clearly, concisely and effectively
• Listening to, and understanding, information and ideas as presented verbally
• Finding and gathering information or data
• Multi-tasking while maintaining a high level of accuracy
• Assisting people in a manner which shows sensitivity, tact, and professionalism

Benefits

• Affordable premiums for health, dental, vision benefits that begin on your first day of employment.
• Employees enjoy 11 paid holidays while also accruing sick and annual (vacation) leave.
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

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