Experienced Customer Care Manager III - US Work From Home

Join arenaflex, a leading provider of innovative solutions, in a dynamic role that combines customer care expertise with a passion for delivering exceptional experiences. As a Customer Care Manager III, you will be responsible for leading a team of customer care professionals, ensuring the highest levels of customer satisfaction, and driving revenue growth and retention.

About arenaflex

arenaflex is a forward-thinking organization that believes in harnessing the power of technology to drive human progress. With a global presence and a commitment to innovation, we deliver cutting-edge solutions that transform the way businesses, governments, and communities operate. Our mission is to empower individuals and organizations to achieve their full potential through the strategic use of technology.

The Role

As a Customer Care Manager III, you will be the single point of contact for a group of assigned customer accounts, providing exceptional service and support to ensure customer satisfaction and loyalty. Your key responsibilities will include:

• Partnering closely with sales and service delivery teams to understand customer needs and implement sold solutions
• Providing critical date management and escalation support to meet committed delivery objectives
• Validating order details for sold services and following established protocols for submitting orders to Order entry and provisioning
• Responding promptly to customer and service delivery inquiries and proactively managing customer service needs to ensure high levels of satisfaction
• Collaborating with sales and service delivery teams to resolve order exceptions throughout the delivery lifecycle
• Meeting learning, development, and personal growth objectives to provide a superior customer experience

The Main Responsibilities

* Partner closely with sales and service delivery eco-systems to understand and implement sold solutions

• Provide critical date management and escalation support to meet committed delivery objectives
• Validate order details for sold services
• Follow established protocol for submitting orders to Order entry and provisioning
• Provide timely response to customer and service delivery inquiries
• Pro-actively manages the customers service needs to ensure the highest levels of customer satisfaction and that their expectations are met
• Meet learning, development and personal growth objectives to provide a superior customer experience
• Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle

What We Look For in a Candidate

*

Required:

+ Bachelor's Degree or 5+ years of related experience + Customer service, problem-solving, and analytical skills + Verbal, written, and interpersonal communication skills + Collaboration skills and use of a team approach to accomplishing work + Self-starter + Ability to multi-task + Ability to stay focused in high-paced, stressful working environments + Ability to learn and adhere to customer care policies, processes, and principles + Ability to maintain a proficient understanding of arenaflex products and services + Working knowledge of the implementation workflow

Preferred:

+ Understanding of technical products and services + Formal project management experience + Knowledge of order process and technical side of the provisioning process + 3+ years of telecommunications/technology experience

What to Expect Next

* Requisition #: 267826

• EEO Statement: arenaflex is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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