Entry Level Dental IT Support Technician
XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide. They are seeking a motivated and service-oriented Entry-level Dental IT Support Technician to support the unique technology needs of dental practices by providing technical support, assisting with systems setup and maintenance, and ensuring smooth operation of dental technology systems.
Responsibilities
- Provide first-level support for dental practice staff via phone, email, and remote tools
- Troubleshoot and resolve issues related to: Dental practice management systems (e.g., Dentrix, Eaglesoft, Open Dental, etc.)
- Dental imaging software (e.g., Dexis, Schick, Carestream, Apteryx, XDR)
- Digital radiography equipment such as intraoral sensors, panoramic units, and CBCT systems
- Workstation hardware including operatories, front-desk PCs, intraoral cameras, and peripherals
- Basic networking issues (Wi-Fi, printers, shared network drives)
- Microsoft 365 apps, email clients, and general productivity tools
- Assist with installation and configuration of dental practice software and imaging tools
- Remotely set up new operatories, workstations, and hygienist/doctor stations
- Participate in the deployment of practice-wide software updates, imaging drivers, and firmware updates for sensor and X-ray equipment
- Support backup monitoring for patient data and imaging databases
- Help staff with clinical workflow issues such as X-ray acquisition problems, imaging software integration, or charting/appointment scheduling issues
- Support integration of dental hardware (sensors, cameras, scanners) with XDR Software, and XDR hardware in third-party systems
- Working closely with practice IT to recognize issues, recommend solutions, and manage software deployments
- Log all support requests in the ticket management system
- Document troubleshooting steps, solutions, and equipment configurations
- Maintain inventory of dental hardware, imaging devices, computers, and accessories
Skills
- 1-2 years of professional, phone-based IT support experience
- Availability Monday-Friday dayshift (U.S. Eastern to Pacific time zones)
- Basic understanding of computer hardware, operating systems, and networking
- Strong troubleshooting, communication, and customer service skills
- Interest in learning dental-specific technologies
- Ability to work in fast-paced clinical environments where uptime is essential
- High school diploma or equivalent
- Experience or coursework in IT support, healthcare IT, or related technical fields
- Exposure to dental practice management and imaging systems (Dentrix, Eaglesoft, Open Dental, Dexis, etc.)
- Familiarity with imaging hardware such as sensors, panoramic devices, or CBCT
- CompTIA A+ or Network+ certification
- Knowledge of HIPAA compliance basics
- Local hires with ability to work on an on-site or hybrid basis at the main office in West Los Angeles
Benefits
- Flexible work arrangements possible
- Medical insurance with tax-advantaged employer HRA contributions
- PTO and paid holidays
- 401(k) with profit sharing contributions
- Subsidized pay day lunches
Company Overview
Company H1B Sponsorship