Key Account Manager - REMOTE

WHO WE ARE

Smithers-Oasis is a diverse global manufacturer and marketer of floral foam and design media, floral accessories, postharvest products, cellular growing media, temperature control packaging, medical impression foam, and custom foams for specialized applications. Our business divisions include OASIS Floral Products, Floralife Postharvest Products, Design Master, OASIS Grower Solutions, Temprecision International, Medical Impression Foam, and Engineered Products.

Our business divisions and operating units all have the same goal - to provide solutions-based products and services - and our network of facilities around the world enables Smithers-Oasis to provide these at the local level, yet with a global perspective. For floral markets, that means products reflect local cultural preferences and traditions. From horticultural and postharvest perspectives, we work with suppliers throughout the global supply chain to maximize crop production and protect products from harvest to the point of sale. For our specialty foam divisions, we drive innovation, accept accountability, and are positioned to partner with operations worldwide.

At Smithers-Oasis, we are committed to quality and innovation. We are proud to collaborate with our communities to create longstanding, supportive partnerships and customer satisfaction.

To learn more about us, please visit www.smithersoasis.com.

WHAT WE NEED

We are seeking an individual experienced in key accounts to fill the position Key Account Manager within our Wholesale Floral channel.  This individual must be experienced handling strategic accounts to drive profitable growth through annual business planning, commercial execution, and cross-functional coordination to improve service, availability, and customer outcomes.

Responsibilities of the Key Account Manager role include (but are not limited to):

• Own relationships and commercial performance for key wholesale accounts; drive profitable growth and pursue targeted goals.
• Maintain and expand customer relationships to ensure satisfaction; build trust-based partnerships.
• Develop and execute account plans and promotional activities; support annual business plan execution
• Lead customer training initiatives and provide product education and training to wholesaler staff on OASIS® Floral Products and related brands to ensure they are proficient in product features, benefits and applications.
• Deliver monthly account performance reporting and quarterly business review content, including forward plans and forecasts.
• Represent the company at key trade shows and market events; gather competitive/market intelligence.
• Use basic sales analytics (e.g., Excel/Power BI reports) and leverage other data sources to identify growth opportunities, improvement actions and track progress.
• Coordinate cross-functionally with Marketing, Supply Chain, Customer Service, and Finance to deliver comprehensive solutions.

Accountabilities & KPIs

• Meet or exceed sales, margin, and new-product launch targets for assigned accounts.
• Maintain forecast accuracy and proactively communicate demand signals.
• Budget ownership for travel, entertainment, samples, and trade shows.
• Demonstrate adaptability to customer/industry shifts and internal changes.
• Maintain a Lean Selling mindset and drive continuous improvement in account processes, reporting quality, and customer satisfaction.
• Protect confidential information and act consistently with company strategy.

WHO WE ARE LOOKING FOR

• An individual with a Bachelor’s Degree is preferred (Business or related field).
• An individual with 5–7+ years of sales and key account management experience, ideally in wholesale/distribution.
• An individual with proven negotiation, presentation, and account planning capability.
• An individual who is able to maintain a Lean Selling mindset and drive continuous improvement in account processes, reporting quality, and customer satisfaction.
• An individual with advanced proficiency with Excel/PowerPoint; Power BI is strongly preferred.
• An individual who is able to travel up to approximately 50% of the time including some weekends during peak event seasons.
• An individual who is customer-centric, organized, and responsive.
• An individual who has a learning mindset and strong product/technical training aptitude.
• An individual who can translate data into simple actions.
• An individual who has commercial acumen: pricing, margin awareness, and promotion effectiveness.
• An individual who is comfortable coaching/training customer teams.
• An individual with has a program/solution selling and portfolio mindset.

WHAT WE OFFER

• A full-time career with a competitive salary and benefit plan options, paid-time off and an immediately vested company-matched 401k plan
• Our company culture places a high value on integrity and trust, respect, collaboration, and a proper work/life balance
• An opportunity to add value to the organization and build strong professional relationships

Smithers-Oasis is a drug free workplace.  Upon acceptance of a job offer, the candidate will be required to successfully pass a drug screen.

This is a remote position with a targeted salary range of $97,000 - $114,000 plus a 10% annual bonus potential.  Higher pay for this position will be dependent upon relevant experience.