Experienced Full Stack Customer Service Representative – Scheduling Operations

Join arenaflex, a leading provider of innovative solutions in the trades industry, as we continue to make a difference in the lives of people and their families. Are you a motivated and customer-focused individual looking for a career opportunity that offers growth, development, and a chance to make a real impact? Do you have a passion for delivering exceptional service and a knack for managing complex scheduling operations? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Scheduling Operations role at arenaflex.

About arenaflex

arenaflex is a dynamic and established business that prides itself on its commitment to genuine care and exceptional service. Our team is dedicated to serving the families of our customers and their employees, and we're now looking for like-minded individuals to join our growing business. As a customer-focused organization, we believe in doing the right thing and making a positive difference in the lives of those we serve.

The Ideal Candidate

We're seeking a highly motivated and organized individual who is passionate about delivering exceptional customer service and has a growth mindset. The ideal candidate will have a proven track record of meeting and exceeding set goals, effective listening and verbal communication skills, and a willingness to receive constant coaching and feedback. Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services, is highly preferred.

Responsibilities

As an Experienced Full Stack Customer Service Representative – Scheduling Operations at arenaflex, you will be responsible for:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you will need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

What We Offer

As a valued member of the arenaflex team, you can expect:

• A competitive salary
• Opportunities for career growth and development
• A dynamic and supportive work environment
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• A 401(k) retirement plan with company match
• Professional development opportunities, including training and education assistance
• A fun and collaborative work environment with a team of like-minded individuals

How to Apply

If you're a motivated and customer-focused individual looking for a career opportunity that offers growth, development, and a chance to make a real impact, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Scheduling Operations role at arenaflex. Simply click the "Apply Now" button below to submit your application. We look forward to hearing from you! Apply To This Job

Simple Application Process

Ready to join arenaflex? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job