Experienced Customer Success Consultant - Training Specialist WA
Join arenaflex, a global leader in providing world-class content and leading-edge technology and software tools, as a Customer Success Consultant - Training Specialist in Western Australia. This exciting opportunity will see you engage with clients to deliver training and implement effective solutions, while building strong relationships with stakeholders and identifying opportunities for new sales.
About arenaflex
arenaflex is a global organization that enables customers to quickly find the answers they are searching for and advance the rule of law. With a strong presence in Australia, arenaflex provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
About the Role
As a Customer Success Consultant - Training Specialist, you will be responsible for delivering a minimum of 40 training hours per month and maintaining accurate records. You will also plan learning activities to cover the client base and minimize cancellations, identify opportunities for new sales to fulfill client needs, and enhance clients' knowledge of arenaflex products and drive usage. Additionally, you will build effective relationships with individual users and key stakeholders, define client learning needs, and plan and implement effective training solutions.
Responsibilities
- Deliver a minimum of 40 training hours per month and maintain accurate records - Plan learning activities to cover the client base and minimize cancellations - Identify opportunities for new sales to fulfill client needs - Enhance clients' knowledge of arenaflex products and drive usage - Build effective relationships with individual users and key stakeholders - Define client learning needs and plan and implement effective training solutions
Requirements
- Law degree or possess a good understanding of the Australian legal landscape. Open to law graduates who are seeking an alternative career - Experience in customer success or customer relationship, preferably within the legal industry - Experience in training delivery and using platforms like eLearning - Identify opportunities while building solid relationships with customers and stakeholders - Possess exceptional communication and presentation skills - Understand Boolean and free text search principles - Be authorized to legally work in Australia - Liaise with a range of management and staff levels, particularly with Sales departments
Work in a way that works for you
arenaflex promotes a healthy work/life balance across the organization. We offer an appealing working prospect for our people, with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Discounted Health plan rate and Optical Assistance - Life assurance and income protection - Option to buy additional Annual Leave days - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources
About the Business
arenaflex Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Why join arenaflex?
- Be part of a global organization that enables customers to quickly find the answers they are searching for and advance the rule of law - Work with a team that is passionate about delivering exceptional customer experiences - Enjoy a healthy work/life balance and numerous wellbeing initiatives - Develop your skills and knowledge through access to learning and development resources - Be part of a company that is committed to providing a fair and accessible hiring process
How to apply
If you are a motivated and experienced Customer Success Consultant - Training Specialist looking for a new challenge, please submit your application through our website. We look forward to hearing from you.
Disclaimer
arenaflex is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Apply for this job