IT Client Services Analyst
QBE Insurance is a global insurance company committed to providing a positive impact in the world. They are seeking an IT Client Services Analyst to provide IT support by troubleshooting hardware and software, ensuring a quality end user experience for employees and customers.
Responsibilities
- Provides IT desktop services/support for employees and customers
- Participate in answering incoming support calls and managing call queue
- Ensure tickets are worked and resolved in accordance with SLA using ticket management system
- Facilitate accurate records by ensuring equipment asset tags are updated in system
- Provide technical knowledge and advice to drive improvement initiatives
- Delivery of defined starter/mover/leaver services
- Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
Skills
- Associate's degree or equivalent combination of education and work experience
- Applications Support
- Communication
- Critical Thinking
- Customer Service
- Financial Systems
- Incident Response
- Information Technology (IT) Support
- Intentional collaboration
- Managing performance
- Mentorship
- Problem Solving
- Risk Management
- Service Improvement
- Stakeholder Management
- Technical Support
- Knowledge of general computer troubleshooting and support
- Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts
- Microsoft Windows 11
- Microsoft Office
- Citrix Workspace
- Active Directory
- VPN
- MFPs (multi-function printers)
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company Overview