Accounting Assistant - Associate

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. 

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands. 

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.  

Job Location: Remote

Job Summary:

IPG is seeking an Accounting Assistant- Associate to provide a broad range of support to include, but not limited to, sales, billing, and/or accounting functions. The Accounting Assistant- Associate is also required to assist with increased workload due to Orca, and DAX migrations.  

Job Description:

• Collaborate with internal departments (claims, contact center) to follow up on billing issues, claims payments, and discrepancies.
• Ensure timely response to internal departments requests, tracking and resolution of billing issues on customer accounts.
• Updating payment processor reconciliations daily, resolving any unreconciled items
• Ensuring timely response to employees for questions surrounding the concur employee expense and corporate card program, including assisting employees in submitting expense reports, answering coding questions, and managing the transfer of reports to the entity responsible for payment.
• Running reporting and providing journal entry for concur accrual on a monthly basis to multiple entities.
• Work closely with the finance and accounting teams.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Resolve and track customer account inquiries.
• Participates in process improvement initiatives.
• Performs other duties and responsibilities as assigned.

Qualifications Required:

• Education/Experience: Equivalent work experience (One-year relevant experience is equivalent to one-year college)

Level Specific Responsibilities:

• Assist in processing day to day transactions and payment processor related reconciliations
• Assists with billing inquiries and related changes
• Responsible for claims related processes that reside in accounting, such as cheque printing, stop payments, claim payment reissues

Accountability/Complexity:

• Works under limited supervision for routine situations
• Provides assistance and training to employees

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)