[Remote] Inside Sales & Training Associate (Remote within Massachussets)

Note: The job is a remote job and is open to candidates in USA. CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing account support, order processing, and relationship management while also delivering training to healthcare providers and representing the company at medical conferences.

Responsibilities

• Serve as the main interface for institutional customers through phone, email, and video conferencing
• Act as the primary customer contact for assigned accounts
• Conduct customer discovery and coordinate follow-up training (cold calling)
• Conducts and executes strategic sales to drive revenue growth and market expansion
• Travel on-site to provide high-quality training to healthcare providers
• Schedule and follow up on meetings coordinated by inside sales associates
• Process and track customer orders accurately
• Work collaboratively with Customer Service to resolve questions, issues, and complaints
• Use initiative to improve personal skills and departmental processes
• Drive add-on and associative sales
• Convert prospects into active customers
• Represent CEFALY Technology at trade shows and medical conferences
• Adapt to evolving business needs and take on other duties as required
• Generate new leads and maintain accurate contact information in Salesforce
• Perform additional duties as assigned

Skills

• Candidate must be located in Massachusetts
• Strong business acumen and sound professional judgment
• Excellent communication skills in written and spoken English, including grammar and professional tone
• Proficiency with Microsoft Excel, Word, and Outlook
• Solid organizational and time-management skills
• Experience using a CRM system; Salesforce preferred
• Ability to navigate remote customer environments and facility endpoints
• Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field
• Medical sales or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
• Remote position with 75% travel required, as needed
• Travel to Headache Centers, VA Facilities, and other Medical Offices
• The candidate must be located near a major transportation hub for ease of travel
• 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred
• Experience with VA Medical Centers is a plus
• Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required
• Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial
• Proven understanding of clinical environments and medical terminology
• Candidates with relevant internships or strong transferable skills will also be considered

Benefits

• Health insurance (80% employer-paid)
• Employer-paid Dental and Vision
• IRA with company match (no vesting period)
• Paid PTO
• Paid company holidays

Company Overview